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Returns are easy!
We want you to be 100% satisfied and love what you order. The product we are offering are baby care product. These products are sealed and require their hygienic levels to be intact. Thus once the package is opened we cannot accept the return of the product and no refund or exchange can be made.
If for any reason you are not happy with your order and If the package along with the product is in its original condition without being disturbed in any form you may return it within 7 days from confirmed delivery date. To start, follow these easy steps.
- Please take a picture or video of the item showing the fault or damaged part and send us at email@example.com.
- Place all the items you want to return back into the original package or use your own packaging. Include the original invoice or e-mail confirmation receipt in the package. If you cannot locate the invoice, give us a call or email us at KidCherrybasket@gmail.com .
- Please fill out our Returns Form and attach a copy onto the package which is being returned.
- Take the package to your preferred carrier, pay for postage and send the package to:
Kidcherry E-commerce private limited.
FN.502, KAILASH ENCLAVE, PROFESSOR COLONY, PATNA-800023, INDIA.
When purchasing postage, we strongly encourage you to insure your package and record the tracking information. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.
Returns are processed within 1-2 weeks of receipt (following the product's arrival at our distribution center) and the payment is refunded back to the original form of payment (please note shipping charges are non-refundable).
If something was wrong with your order, call us right away so that we can make it right. You can reach us at +919611795056 or email us at KidCherrybasket@gmail.com . Our office hours are Monday-Friday 9Am-4pm IST.
Refund will be processed within 10 working days.
- Product can be returned only if it is Unopened,Unwashed, Unworn, Unused or Unexpired.
- Product must be returned in its original box or packaging, within 7days of its receipt.
- Returns must be sent (or postmarked) within 7 days of your order's original shipment date.
- Shipping charges are non-refundable. Except, in case where we have made shipping error shipping charges will be refunded.
- Returns 7 days after the receipt of product are not eligible for refundor exchange.Once the product has been evaluated and if it is eligible for refund, we will issue a refund.
KidCherry reserves the right to determine eligibility for refunds, and update this Policy at any time without notice.